Recommended Web Sites:

http://www.callcentermagazine.com
A good site with lots of different information on all aspects of the call centre industry. Free e-mail newsletter subscription available.

http://www.callcentres.net
This is an Australian site launched by Martin Conboy. The site is mainly targeted towards research, analysis and industry information. Some very good reports for both New Zealand and Australia are available here. Free e-mail newsletter subscription available.

http://www.ecustomerserviceworld.com
Good site for keeping up with all of the different conferences and events happening in the industry. Free e-mail newsletter subscription available.

http://www.crmxchange.com
A good site with lots of free offers and white papers on a range of different areas and topics around CRM. Free e-mail newsletter subscription available.

The following sites are recommended for the interactive chat sessions and threaded discussions/forums.

http://www.callcenterbenchmarking.com
As the name states, a site dedicated to benchmarking reports and studies.

http://www.callcentrevoice.com
A great site for discussions, sharing problems and ideas with other call centre managers from around the world.

http://www.callcentres.com.au
An Australian site dedicated to sharing information with the industry. Includes white papers, surveys and studies as well as recommended reading guides. Free virtual conference rooms on a range of topics for the call centre manager.

http://www.phonephunnies.com
A very light-hearted side of the call centre industry with lots of funny stories and captions, will brighten even the most depressed call centre member! Free e-mail newsletter subscription available.