ETSL Auckland

"We initially selected TalkTactics as our training provider following a request for proposal from three training suppliers. After talking with Craig McFadyen it was very clear that his desire to understand our business prior to tailoring a course to deliver against these requirements was very high on his list of priorities. The resulting proposal was very professional and outlined very clearly the course content and structure.

The training course was held over two, two day sessions and was an outstanding success. Not only did this training increase our quality of customer service, but it spearheaded a dramatic improvement in culture within our Call Centre, with particular note was the message of personal responsibility and your circle of influence.

As a result of the success of the first training session we have continued an ongoing relationship with TalkTactics. They have assisted us in re-writing our entire Induction Training Program and recently we completed a Relationship Selling Program, which was designed to build on the semi-technical focus of our help desk representatives to one where sales is an integral part of customer service. This course has produced some outstanding results, with an overnight increase in sales of 100% and this continues to improve.

Given the results I have outlined above I would not hesitate in recommending TalkTactics as a training provider to not only potential clients in the Call Centre industry but any organisation that is wanting to improve their current customer service and sales capability".

Nigel King, Manager Customer Help Desk ETSL, Auckland.

Oxygen Business Solutions

"With a very new team and a mixture of skills and experience, I decided to source some Customer Service training that would help bring consistency to our Support Centre. After researching courses through various companies, I met TalkTactics.

A thorough evaluation discussion was held, to discern our specific needs and required outcomes. I was confident in talking with Craig (TalkTactics), that they understood my requirements and that they had the tools and experience to deliver. I was impressed with the fact that they actually tailored and wrote the training according to my specific requirements and it wasn't just an off the shelf product.

A two day training course was conducted and was thoroughly enjoyed by all. It was fun, informative, encouraged all to participate and held everyone's attention for the full two days. The feedback was extremely positive and really helped the team to work together and develop an improved working relationship.

The ongoing support by TalkTactics in providing 1/1 feedback and ongoing coaching and mentoring has been excellent. Everyone I have dealt with at TalkTactics has been extremely professional, helpful and they really do aim to surpass the results you require.

TalkTactics don't just provide you with training; they provide you with an ongoing learning and development programme.

I have been more than impressed with TalkTactics from the consultations, to the delivery of the training and the follow-up and ongoing support. They have truly exceeded my expectations and I would certainly recommend them to anyone requiring a professional training company".

Christine Goodfellow, Support Centre Manager, Oxygen Business Solutions, Auckland