Would you like to see your staff turnover reduce over the next three months, in some cases by over half? Our call recording (optional) and on-line evaluation and coaching tools foster a closer and more positive engagement between Team Leaders and their staff. Well managed and well documented evaluations conducted regularly and in a positive and supporting atmosphere create a culture where staff feel motivated and encouraged; leading to lower turnover, lower stress and better customer service.

 

Investment in Staff that Returns a Measurable Benefit

We work with your staff either directly, or through your internal training team to create a consistent level of professionalism and customer service skills across all the agents in your team. Using our world leading technology we can manage and deliver both the training administration AND course documentation to one or all of your centres, world wide! This guarantees that all training is being conducted from the same material and it is absolutely up-to-date as well as saving 5 hours administration per course.

Your team no longer have to develop and maintain material for the core customer service skills. Our team of international experts are constantly developing and updating our fifty five modules of training covering basic customer service through sales and debt negotiation. By licensing our material your team will have access to this material 365 days a year for as many courses as they wish to run.

TalkTactics will train your trainers in the leading edge skills and techniques of modern training delivery, including neuro-linguistic techniques and coping with different learning styles. This ensures that all training is delivered in a stimulating, face-to-face and positive manner, significantly increasing its success.

After attending training using our basic Customer Service skills programme, you can expect to benefit directly and measurably from better call control, better confidence with difficult customers, higher sales conversion rates and higher rates of debt settlement. An immediate benefit of better call control is shown opposite. A simple gain of 2% in call control efficiency translates to a near 2% benefit on your entire centre budget!